FAQs

To make purchasing our accessories as easy as possible, we have created a list of common and frequent questions. The list cover all stages from placing your order and up to delivery of your item.

When can I expect my package to arrive?

It will depend on your country of residence, and it may take anywhere from 12 - 50 business days on average, depending on product. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted.

 

Do you ship to my country?

We ship Worldwide.

 

What are the shipping costs?

Our store offers customers the advantage of free shipping for all orders accept items that are free of charge. This offers you the advantage of not having to worry about quantity, size or weight issues when placing your order.

 

How can i contact you?

Check About Us on the bottom of the page and we will gladly help you.

How do I search for an item on Untamed?

If you’re looking for a specific item, use the search bar at the top of the website. You can search by product type, name or keywords. The results returned will be those best matching your search term and be sorted in order of relevancy.

 

Which payment methods are available?

We accept payments by PayPal and offer secure payment processing gateway.

 

Can i cancel my order?

You can cancel your order anytime up to two days after purchase. Once we have started shipping your product, your order can not be canceled.

 

Can i return my item?

In order to receive a refund, you must contact us within 7 days of receiving your item. If you are not satisfied with your product, file a claim, and our customer service team will review your case. 

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